Captioned Phones

Captioned phones can transform the lives of people living with hearing loss, helping them reconnect with the world around them.

"This team was so pleasant, professional and courteous. Melissa is phenomenal at what she does, very honest and well experienced. I highly recommend this centre for all your ear-related needs."

In our modern era where communication modes are diverse and advanced, individuals with hearing impairments often face unique challenges. Standard telephones, for example, may not transmit the full range of speech frequencies, making it tough for those with hearing loss to communicate effectively. These difficulties can result in social isolation, leading to an array of negative health implications like depression and loneliness.

However, the advent of captioned phones and related smartphone applications offers a ray of hope. These assistive communication tools can transform the lives of people living with hearing loss, helping them reconnect with their loved ones and the world around them.

Understanding Captioned Phones

A captioned phone is a specialized communication device that comes equipped with a built-in screen to display the spoken words of the person on the other end of the line in text format. It provides a practical solution for those who struggle to interpret spoken words over the phone, offering an optimal balance of auditory and visual cues to facilitate effective communication.

How Captioned Phones Work

When a call is initiated, the captioned phone automatically connects to a Captioned Telephone Service (CTS). The spoken words of the person answering the call are heard as with a traditional telephone call. Simultaneously, the CTS employs advanced voice recognition technology and specially trained communications assistants to convert the spoken words into captions. These captions are displayed almost instantly on the phone's built-in screen.

Benefits of Captioned Phones

Captioned phones offer several notable benefits:

  1. Improved Communication: They enable users to focus on the conversation without the stress of trying to interpret spoken words.
  2. Increased Independence: Users can reclaim their independence, reducing their reliance on others for phone conversations.
  3. Compatibility with Hearing Aids: Captioned phones are designed to work seamlessly with hearing aids, enhancing the overall communication experience.

Getting a Captioned Phone

Obtaining a captioned phone is simple and straightforward. You can seek assistance from your hearing care provider or directly register with a captioned phone retailer. Due to the American Disabilities Act guidelines for hearing loss, many individuals are eligible to get free or steeply discounted captioned phones and related services. This is regulated by the Federal Communications Commission's Telephone Relay Services.

To avail of these services, you generally need to register and self-certify that you have a hearing impairment that affects your ability to use a standard phone. Note, however, that federal regulations prohibit those without a qualifying hearing loss from using captioned telephone services.

Captioned Phones Vs. IP Relay Service

It's worth noting that captioned phone service is different from IP (Internet Protocol) Relay Service. The latter allows you to use a similar service but via your smartphone or other device. You'll need to cover the cost of the smartphone separately.

Features of Captioned Phones

Captioned phones are user-friendly, relatively inexpensive, and compatible with or without hearing aids. They come with an array of features designed to enhance the user experience:

  • Answering Machine/Voicemail Service: Users can save and review messages later.
  • Custom Phone Book: Users can store their favorite contacts for quick and easy access.
  • Visual Alerts: A bright, flashing light indicates incoming calls.
  • Font Customization: Users can adjust the font size and choose between bright or dark backgrounds.

Types of Captioned Phones and Apps

Several phone companies offer captioned phones and apps for smartphones and tablets. Some of the most well-known include:

  • CapTel: Offers user-friendly captioned phones with a large screen for easy reading of transcriptions. They also have a smartphone version called Hamilton CapTel Mobile Apps.
  • CaptionCall: Known for its sleek design and state-of-the-art captioning. They offer a telecoil loop connection for hearing aid users. Their mobile app is called Olelo.
  • ClearCaptions: Offers an amplified home phone with real-time captions displayed on a large 8-inch color touchscreen. Their mobile app offers call captioning and a personalized ClearCaptions Number.

Emergency Calls and Captioned Phones

When making emergency calls, users should refer to their phone's manual for specific guidelines. In general, 911 calls made through a captioned phone are directly connected to an emergency dispatcher. However, these calls may not be captioned in the same manner as other calls.

Bluetooth Connectivity

Some models of captioned phones come with Bluetooth technology, enabling users to listen to conversations through a headset or neckloop.

Privacy and Captioned Phones

Privacy is a critical consideration for users of captioned phones. Rest assured that FCC-regulated captioned providers must adhere to strict privacy rules and are not permitted to store call content.


For any specific issues with your captioned phone, refer to the phone's manual for guidance. Some common problems include network changes, power outages, improper handset placement, or the need for a software update.

Final Thoughts

While captioned phones may not be perfect—there can be a slight lag in captions and occasional minor inaccuracies—they offer a lifeline for many individuals with hearing loss. Captioned phones can restore confidence, enabling users to fully engage in phone conversations without fear or misunderstanding.

We're pleased to inform you that captioned phones are available through our practice, providing a valuable tool for our clients to stay connected to the world around them. Let's embark on the journey to better hearing and communication together.

Contact us

At Family Audiology and Hearing Centers, we strive to be there for all your family’s hearing needs. Because of this, we have 16 convenient locations in Ohio and Wisconsin for you to visit. See which location is best for you and schedule an appointment today.